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Refund eligibility
Refund eligibility depends on the product, service, order status, and applicable seller or platform terms. Returned products must meet the required conditions before a refund can be processed.
Support
Refund Policy
If your product is eligible for a refund, you can choose your preferred refund method based on available refund options. Shipping fees may be refunded along with the amount paid for returned products where applicable.
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Refund methods
Eligible refunds may be issued through Doha Clubs Wallet, refund voucher, or the original payment method, depending on the payment method used and the nature of the order.
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Doha Clubs Wallet
The Doha Clubs Wallet may need to be activated to access refund amounts. Orders paid through cash or supported offline payment methods may be refunded to the Doha Clubs Wallet.
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Refund vouchers
Refund vouchers may be sent to the customer registered email ID on Doha Clubs and can be redeemed against the same email ID. Vouchers can be used as full or part payment for products or services on the Site within the applicable validity period.
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Card and bank refunds
If the refunded amount does not reflect in your card statement after the refund is completed and you have received a notification from Doha Clubs, please contact your bank for confirmation and assistance.
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Failed or false delivery
For prepaid orders affected by failed or false delivery, refund processing will follow the applicable payment method and refund option available for that transaction.
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Voucher limitations
Refund vouchers cannot be used from a different account. Doha Clubs reserves the right to vary, reject, cancel, withdraw, or terminate voucher operations at any time where misuse, unlawful use, or policy violation is suspected.
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Need help
For questions regarding refund status, eligibility, or processing time, customers may contact Doha Clubs support with order details and registered contact information.